Terms of Service

• Quotes are valid for 14 days and are confirmed once you approve the scope and pay any requested deposit.
• Requested arrival windows depend on crew availability; we always follow up with an SMS or email before the visit.
• You are responsible for providing accurate address, access, and permit information so we can reach your site safely.

• Payment is due at the job completion unless otherwise agreed in writing; we accept cards, bank transfers, and plan-managed invoices.
• Add-ons (dump runs, extra windows, carpet spot treatments) will be charged in addition to the base quote after your approval.
• Bank or card fees resulting from failed transactions are passed to the customer and help cover administrative time.

• Cancellations or reschedules made with at least 24 hours notice are free; we will work with you to find a new slot within seven days.
• Late cancellations (inside 24 hours) may incur 50% of the quoted value to cover crew time and travel already scheduled.
• We keep an eye on weather; if a job is unsafe we will reschedule at no extra cost and notify you as soon as we can.

• Please ensure safe, dry access, clear pathways, and that pets or hazards are secured before our crew arrives.
• If you spot a quality concern within 72 hours, tell us and we will review it to make it right or issue a credit.
• Our team is insured and trained; we expect respectful behaviour from both sides so the job can finish smoothly.

• To the fullest extent permitted by law, liability is limited to the value of the service and does not cover indirect issues.
• We may suspend or cancel services if the site is unsafe, needs additional permits, or if payment terms are breached.
• These terms form part of your agreement with Buds at Work—continued use of the site or services means you accept them.

Email us at admin@budsatwork.com if anything in these terms needs clarification—happy to talk it through.