Privacy Policy

• Contact details (name, email, phone, address) when you request a quote or schedule a visit.
• Service context such as preferred times, accessibility notes, and photos so we can arrive prepared.
• Payment and invoicing details required to confirm a booking and issue receipts.
• Usage data (page views, device information, and logs) to keep the site reliable and secure.

• Answer questions, send confirmations, and keep you updated about appointments.
• Deliver services by coordinating crew members, partners, and support workers with the minimal data they need.
• Improve Buds at Work through anonymized analytics and diagnostics.
• Share safety reminders, privacy updates, and other critical notices by email or SMS when requested.

• Verified team members, contractors, and vetted partners—only the data they require to fulfil the job.
• Service providers such as accounting, scheduling, and analytics platforms that maintain industry-standard safeguards.
• Law enforcement or courts if we are required to comply with legal process or to protect property and people.

We retain records for up to seven years to keep servicing jobs, comply with Australian tax rules, and preserve warranties. Security measures include encrypted storage, limited staff access, and periodic reviews.

• Review, correct, or request the deletion of your data by emailing admin@budsatwork.com.
• Opt-out of marketing emails and SMS replies by clicking “unsubscribe” or replying “STOP.”
• Ask us to stop sharing your data for optional add-ons once a job, warranty, or legal obligation no longer applies.

Prefer a direct conversation? Email us at admin@budsatwork.com, and we’ll respond within two business days.